Elizabeth Mary Hatfield
Elizabeth Mary Hatfield

Testimonials

Ruthless efficiency, strategic thinking, accurate tactical execution and a warm personality don’t always travel together. Elizabeth brings all of this to the table.

David Barron, CFO and COO at Manifest

Elizabeth is one of those special people who you can point at a project and know that you will get back a well executed and thorough deliverable.

Rick Okin, Vice President of Strategic Development at Comcast

Wickedly smart, she's dedicated and proactive in every aspect of her work. She's also fearless.

Beth Tomkiw, Chief Content Officer at Trusted Media Brands, Inc.

She's an intensely hard worker with a big picture perspective and the ability to quickly bring order to chaos, making her a rare and valuable talent.

James Hill, Author, Blogger, Consultant

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Skills

Operations Leadership

Technical Operations, Business Operations, Project Management, Agile Methodologies, SDLC, Organizational Change Mgmt.,Resource Management, Business Requirements, Risk Management, Vendor Management, Reporting, Operations Strategy, Budgeting and P&L Process, Performance Management, Recruiting and Training, Mentoring, Communication, Strategic Decision-Making, Procurement, Process Improvement, Business Development, Compliance, Problem Solving, HIPAA

Technical

Atlassian (Jira/Confluence), Salesforce, G-Suite, Microsoft 365, LastPass, Slack, IT Glue, JumpCloud, ZenDesk, TeamWork, Miro, Adobe Cloud

Certifications

PMP, Certified Scrum@Scale Practitioner

 

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Professional Experience

 

Quil

January 2020 – Present

Director Business Operations

  • Lead the strategic direction of the Business Operations department accelerating product growth, increasing engagement and business value for clients, and driving topline organic growth.

  • Anticipate business needs and continuously improve operational efficiencies for Business Development, HR, Sales, Marketing, Engineering, Product, and Customer Success.

  • Oversee and manage Business Operations P&L and corporate system administration.

  • Translate business goals (strategy) into tactical operations (execution).

  • Manage vendor relationships to support operations

  • Perform ad-hoc cost/benefit analyses on the effectiveness of programs and services 

Notable Achievements:

  • Transformed and standardized IT processes to meet the challenges of a global healthcare technology company while ensuring HIPAA compliance and adherence to client regulations.

Quil

December 2016 – January 2020

Director Project Management

  • Managed business and technical operations leveraging agile methodologies.

  • Scrum of Scrums Master for all development teams.

  • Facilitated cross-team communication and collaboration between development, product and customer success to ensure on-time delivery within defined scope and budget.

  • Presented stakeholder demos and led sprint reviews and retrospectives with technical teams.

Notable Achievements:

  • Implemented program-wide agile project management methodologies across 12 teams.

  • Mentored stakeholders on adoption of development operations and implementation in JIRA.

  • Led Agile Workshops for Quil teams and parent company stakeholders at Comcast.

Acquia

March 2016 – December 2016

Digital Program Manager

  • Led multiple customer-facing projects applying agile methodologies.

  • Coordinated complex dependencies and timelines across internal and 3rd party teams.

  • Managed budget, scope and client expectations to deliver win-win outcomes.

Notable Achievements:

  • Managed the product discovery and successful launch of the Comcast Connected Health MVP App motivating Comcast to invest a second round of project funding creating Quil, a joint venture of Independence Health Group and Comcast.

Manifest

August 2013 – March 2016

Senior Director, Creative Operations

  • Directly managed, evaluated, and coached a book of business for six project managers across twenty customer projects ($15M), including Charles Schwab, AT&T, Brand USA, Aurora Healthcare, UPS, and JCK.

  • Led resource operations for the creative department with dotted-line report to CFO and CEO.

  • Oversaw business development operations, including scoping and pricing new business.

  • Initiated and led and organization-wide change and coached team members to adopt agile methodologies across departments which drastically improved client satisfaction and on-time delivery of projects.

Informz

December 2011– August 2013

Senior Project Manager

  • Collaborated with CEO and Director of Product Development on key decisions, analyzing business objectives and identifying strategies for new and existing projects.

  • Analyzed competitive space and worked with customer advocates to identify product requirements and manage implementation and delivery.

  • Drove process improvement effort using Agile methodologies to remove delivery bottlenecks resulting in additional value-add features being delivered in the first 10-weeks of the new process than in the entire previous year.

 

Development Experience

 

CGI

December 2005 – July 2009

Senior Consultant/Technical Lead

  • Led the full life cycle product development for applications at NYS Office of the State Comptroller.

  • Architected the end-to-end software solution leveraging IBM WebSphere Portal, Java, J2EE, Struts, Hibernate, Web Services

  • Coordinated tasks and schedules, and performed quality assurance for developers, database administrators, and business analysts to guarantee the correct design and on-time delivery.

  • Designed, documented, and enforced secure web application coding practices which passed rigorous penetration testing and ensured the security of the system in production.

General Dynamics

December 2005 – July 2009

Principal Engineer

  • Software Engineer for a government research and development project.

  • Led demonstrations/presentations of the product to potential customers and business managers. Researched, designed and developed new innovative solutions such as a customizable and dynamic workflow framework, an ad-hoc query system using federated queries across multiple heterogeneous data sources.

Shoulders Corp

October 2003 – July 2004

Java Portal Developer

  • Developed new functionality for the $1.6B Customs Modernization Project to maintain account data for thousands of users and heighten homeland security.

  • Enhanced product quality by directing team members to provide solutions based on performance, efficiency and design.

IBM

March 2001 – October 2003

Software Engineer

Developer for the WebSphere z/OS Security team

Education

State University of New York College at Oneonta (1997-2000)

Bachelor of Science in Computer Science, Magna Cum Laude